bokuTerms of Use

When you open a boku account, you enter into an agreement with us to follow our terms and conditions. We set out here how we operate our platform, what we require from you as a member, and what happens when disputes arise. These terms apply to all users across all supported jurisdictions where our services are available.

Your access to boku depends on you confirming that you meet our eligibility criteria, complete our verification process, and comply with applicable local law. We provide sportsbook markets, live-dealer games, slots, and esports entertainment through our platform. Our terms explain how deposits and withdrawals work, how bonuses are claimed, and what conduct we do and do not permit on boku.

We encourage you to read these terms carefully. If you have specific questions about any clause or your rights on boku, contact our English-language support team via the help section in your account. These terms were last updated and are effective from their publication date. We may update them in future, and we will notify you of material changes via email or a prominent notice on the boku platform.

Account Opening and Your Responsibilities on boku

To access boku, you must register an account using a valid email address and create a secure password. We require that you complete Know Your Customer (KYC) verification by providing a valid national ID, passport, or driver's license; proof of address; and confirming your phone number. Verification typically completes within one business day. We do not activate full account access until verification is complete.

You confirm that the information you provide to boku is accurate, current, and complete. You are responsible for maintaining the confidentiality of your password and account credentials. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We are not liable for losses resulting from unauthorized use of your credentials if you failed to keep them secure or notify us of suspected breach.

You agree that your account is personal and non-transferable. Sharing your account with others, creating multiple accounts to circumvent our policies, or engaging in fraud voids your account access. We reserve the right to suspend or permanently close any account found to violate these terms or engage in suspicious activity.

Deposits, Withdrawals, and Payment Methods

We accept deposits via several Indonesia-region payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Your deposit becomes available in your account balance immediately or within one business day, depending on the payment method and the bank's processing time. Deposit amounts must comply with our minimum (typically our welcome offer) and maximum limits as displayed in your account.

Withdrawals are processed through the same payment method you used to deposit (when possible). Your account must be fully verified before we process any withdrawal. We process verified withdrawal requests within one to two business days. Large withdrawals (above our welcome offer) may undergo additional compliance review, adding one to two business days. We do not guarantee or promise specific withdrawal timelines; all timelines are subject to payment processor availability, bank holidays, and regulatory requirements.

If a withdrawal fails due to incorrect banking details, insufficient account balance, or payment processor error, we will notify you and may hold the funds pending your corrective action. It is your responsibility to provide accurate payment details. We are not liable for withdrawals lost due to incorrect account numbers or banking information you provide.

Deposit Minimum

The smallest amount you can add to your boku account in one transaction, typically our welcome offer.

Withdrawal Hold Period

Any promotional bonus or cashback may carry a wagering requirement before withdrawal. Winnings from actual gameplay are withdrawable immediately.

Payment Processor Delays

Bank holidays, especially around Idul Fitri, Idul Adha, Imlek, and Nyepi, may extend processing windows.

Compliance Review

Large or unusual withdrawal patterns may trigger additional review. We will contact you if we need further information.

Bonus Terms, Tier System, and Promotional Claims

On boku, we offer promotional bonuses including welcome offers, weekly cashback, and referral rewards. All bonuses are subject to specific terms: eligibility requirements, minimum deposit or play conditions, and wagering multipliers before withdrawal. We do not guarantee any specific bonus amount—all promotions are subject to our discretion and may change. When you claim a bonus, you agree to be bound by its specific terms, which we display clearly before confirmation.

Our tier system on boku operates monthly. Your tier—Bronze, Silver, Gold, or Platinum—determines your weekly cashback rate, withdrawal priority, and bonus eligibility. Tiers are calculated based on cumulative activity each calendar month and reset on the first day of each month. You do not earn tier status automatically; it is calculated based on verified activity on your account. Tier status is non-transferable and applies only to your account.

Weekly cashback is calculated every Monday based on net losses (total wagers minus total winnings) from the prior week. Cashback appears as a bonus balance in your account under "Promotions" and carries a wager requirement (typically 20 to 40 times the bonus) before you can withdraw the funds. Cashback credits expire if not wagered within the timeframe stated in your account's promotion details.

Conduct and Account Restrictions

You agree not to use boku for illegal activities, fraud, money laundering, or any conduct that violates applicable law. We do not permit accounts to be used for commercial or systematic arbitrage, account farming, bonus abuse, or collusion with other accounts. Violating these restrictions may result in account suspension, forfeiture of funds, and referral to regulatory authorities.

You must not attempt to access boku through unauthorized methods, use bots or scripts to automate gameplay, or interfere with our platform's technical operation. We use automated fraud detection to identify suspicious patterns. If we detect potential violations, we may freeze your account pending investigation. We are not liable for funds held during compliance review.

Disputes or complaints should be submitted in writing to our support team. We will review your claim and respond within five to ten business days. If you believe we have violated our terms or treated you unfairly, you may escalate to our compliance officer. Our decision is final; we do not offer external arbitration or appeal processes beyond our internal review. These terms are governed by the laws of the jurisdiction where boku is registered, regardless of your location.

Limitation of Liability

We operate boku on an "as-is" basis. We do not warrant that the platform will be uninterrupted, error-free, or free from technical issues. While we work to maintain service continuity, temporary outages, maintenance windows, and technical failures may occur. We are not liable for losses or missed opportunities resulting from such interruptions.

We are not responsible for third-party payment processor errors, bank delays, or lost deposits caused by incorrect account details you provide. We are not liable for any indirect, incidental, or consequential losses arising from your use of boku, including lost winnings or missed betting opportunities. Our total liability to you is limited to the amount you have deposited into your account, less any withdrawals already processed.

Our platform supports sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games are provided for entertainment purposes only. Your use of boku confirms that you understand the terms set out here and agree to be legally bound by them. For questions, contact our support team or visit our FAQ page.