bokuPrivacy Policy

This page describes what data we collect when you use boku and how we keep that information protected. We collect personal information only when necessary to deliver our sportsbook, live-dealer, and slot services; to process deposits and withdrawals; and to comply with local law. We do not sell your data to third parties, and we encrypt all sensitive information before storage.

On boku, we collect your name, email, phone number, and identity documents during account verification. We also record your transaction history, game activity, IP address, and device information when you access our platform. This data helps us prevent fraud, confirm your identity, settle withdrawals, and improve your account experience. We retain this information only as long as your account is active and for a period after closure to meet regulatory requirements.

We encourage you to read this policy carefully. If you have questions about how we handle your data or wish to request access, correction, or deletion of your information, contact our support team via your boku account or use the contact details provided at the end of this page.

What We Collect and Why

We collect several categories of data on boku. First, account information: your email, password hash, full name, date of birth, phone number, and postal address. This data is required to create your account and process your identity verification. We never store passwords in plain text; we use cryptographic hashing so that even our staff cannot see your password.

Second, identity documents: we collect images or scans of your national ID, passport, or driver's license and proof of address (utility bill or recent bank statement) during KYC verification. These are stored securely and are used only to confirm your identity. We do not use your documents for any purpose beyond verification and do not share them with external parties unless legally required to do so.

Third, payment information: when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record your payment method, transaction amount, and date. We do not store full banking credentials; payment processors handle that encryption themselves. We record this data to track your account balance, generate transaction history, and detect fraudulent patterns.

Fourth, activity data: we record every wager you place, game you access, bonus you claim, and withdrawal you request. We also log your IP address, browser type, device operating system, and approximate location (country/region level only—never precise GPS). This data helps us detect fraud, prevent bonus abuse, and understand platform usage patterns.

Account Data

Name, email, phone, date of birth, and address provided during registration.

Identity Documents

Images of ID, passport, or driver's license; used only for KYC verification.

Payment Records

Deposit and withdrawal history, payment method used, and transaction amounts.

Activity Logs

All wagers, game access, bonuses claimed, withdrawals requested, and account changes.

How We Use Your Data

We use your data primarily to operate boku safely and securely. Your account information allows us to authenticate you, protect your account from unauthorized access, and deliver your requested services. Your identity documents confirm compliance with Know Your Customer regulations, which apply across our supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Your payment information is used to process deposits and withdrawals, calculate your account balance, and fulfill your tier progression and cashback calculations. Your activity logs help us detect patterns consistent with fraud or bonus abuse. For example, if we detect rapid account creation followed by large withdrawals without typical gameplay, we may flag your account for compliance review.

We also use aggregated, anonymized data (data stripped of your identity) to improve platform performance, understand which games are most popular, analyze user trends during major events like Idul Fitri, Idul Adha, Imlek, Nyepi, Liga 1, Piala Indonesia, and Piala AFF seasons, and optimize our customer support response. You cannot be identified from this aggregated data.

Data Storage, Third Parties, and Your Rights

We store your data on secure servers with firewalls, intrusion-detection systems, and automated backups. Our servers may be located outside your home country; however, data transfer is always encrypted and compliant with data-protection principles. We restrict employee access to your data to only those staff members who need it to fulfill their role (e.g., customer support staff need your email and account history; developers do not).

We do not sell, trade, or rent your personal data to third parties. We may share data with service providers—such as payment processors, email delivery services, and fraud-detection vendors—but only to the extent necessary to deliver our platform. All third-party vendors are contractually bound to protect your data and use it only for the stated purpose.

We may disclose your data if required by law (e.g., a court order or regulatory investigation) or to protect our legal rights. We will not voluntarily disclose your data to law enforcement without legal process unless a situation poses imminent risk to public safety.

Your Rights and Data Access

You have the right to request access to all personal data we hold on your boku account. Log into your account and navigate to Account Settings → Data Access, or contact our support team to request a complete data export in standard format (typically JSON or CSV). We typically fulfill such requests within five to ten business days.

You may also request correction of inaccurate data (e.g., a misspelled name or outdated address). Submit a correction request via your account settings or contact support with the specific data field and corrected information. We will update your record and confirm the change.

You may request deletion of your account and associated personal data. However, we are required by law to retain certain records (such as transaction history and identity verification) for a minimum period (typically one to seven years depending on the document type) even after account closure. Once this retention period expires, we will securely delete your data. To request account deletion, contact our support team via the help menu in your boku account.

Cookies and Tracking

We use cookies on boku to maintain your login session, remember your account preferences, and track your interaction with the platform for analytics purposes. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but doing so may limit your ability to use certain platform features.

We also use pixels and similar tracking technologies to understand user behavior patterns and measure the effectiveness of our marketing campaigns. No personally identifiable information is embedded in these tracking pixels; they record only anonymous activity such as which page you visited or which game category you browsed.

Policy Changes and Contact

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a prominent notice on boku. Continued use of our platform following such notification constitutes your acceptance of the updated policy.

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your information, contact our English-language support team. You can reach us via the help menu in your boku account, and we typically respond within one to two business days. For urgent privacy concerns, you may also visit our FAQ page or review our Terms and Conditions for additional information on data handling and your account responsibilities.