bokuLegal Notice

Online gaming platforms operate under different regulatory frameworks across regions. We at boku restrict our services to jurisdictions where applicable law permits online casino and sportsbook operations. Access to our platform is not available everywhere, and eligibility depends on your location and local legal status.

This legal notice outlines where boku services are available, what we require from account holders, and what responsibilities you bear when using our platform. We also explain how we handle data, what happens if disputes arise, and how to contact us with legal inquiries. Our core principle is straightforward: we operate only in supported jurisdictions and require all users to confirm compliance with local law.

By accessing or creating an account on boku, you confirm that you have read this notice, understand our service boundaries, and accept that you are solely responsible for verifying your eligibility to use our platform in your jurisdiction.

Service Availability and Jurisdiction Restrictions

We do not offer our services in jurisdictions where online wagering, casino gaming, or sports betting are prohibited by law. Our platform is available only where local regulation either permits or does not explicitly prohibit such activities. Access to boku is restricted by geography, and we use technical controls to enforce these restrictions where possible.

If you attempt to access boku from a jurisdiction where our services are unavailable, your account access may be blocked or suspended. We are not liable for access disruptions resulting from your location. You are responsible for understanding and complying with the legal status of online gaming in your own jurisdiction before attempting to register or use boku.

Our service operates in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang, where applicable local laws do not prohibit online gaming platforms. We monitor regulatory changes and update our service availability as required. If your jurisdiction's legal status changes, we will notify you of any impact on your account access.

User responsibility for local law compliance

By using boku, you confirm that you have verified that access and use comply with the laws and regulations of your own jurisdiction. We are not responsible for your failure to confirm eligibility before registering.

Account Eligibility and Verification

To open an account on boku, you must provide accurate personal information and complete Know Your Customer (KYC) verification. We require a valid national ID, passport, or driver's license; proof of address; and phone confirmation. Verification is mandatory before you can deposit funds or access any games on our platform.

You confirm that all information you provide to boku is truthful, current, and complete. You are responsible for updating your information if it changes. If we discover that you have provided false or misleading information, we may suspend or permanently close your account and forfeit any funds in it.

Account eligibility is linked to your jurisdiction at the time of registration. If you relocate to a jurisdiction where boku services are unavailable, you must notify us immediately. Continued use of boku from a restricted jurisdiction may result in account suspension and forfeiture of funds.

KYC Verification
The Know Your Customer process confirms your identity and address. Required before depositing or withdrawing on boku.
Account Closure
If your jurisdiction becomes unsupported or you fail verification, your account may be suspended. Funds may be forfeited if closure is due to breach of terms.
Regulatory Compliance
We update our service availability as regulations change. Users are responsible for staying informed of legal changes in their region.

Data Protection and Privacy on boku

We protect your personal data using industry-standard encryption and security practices. All account information—your ID, phone number, banking details, and transaction history—is encrypted in transit and at rest. We do not share your data with third parties without your explicit consent, except where required by law or to process payments through payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

Your data is retained only as long as necessary to operate your account and comply with applicable law. You can request a full export of your data or deletion of your account at any time by contacting our support team. For complete details on how we collect, use, retain, and protect your information, review our Privacy policy

We undertake to keep your account secure through encryption, regular security audits, and fraud-detection systems. We recommend that you enable two-factor authentication (2FA) on your account, use a strong password, and never share your credentials. We are not responsible for unauthorized access resulting from your failure to maintain account security.

Dispute Resolution and Legal Jurisdiction

If you have a legal dispute with boku, you must submit a written complaint to our compliance team via the contact information below. We will review your complaint and respond within ten business days with a formal decision. Our decision is final; we do not offer external arbitration or appeal processes beyond our internal review.

These terms and all disputes arising from them are governed by the laws of the jurisdiction where boku is registered, regardless of your location. You agree to submit to the exclusive jurisdiction of courts in that location for any legal action. You waive any right to trial by jury or class-action claims.

If you believe we have violated local gaming regulations or treated you unfairly, you may lodge a complaint with your local gaming regulator or consumer-protection authority. However, boku is not licensed by individual countries and operates under a jurisdiction-restricted model. Your sole remedy is through our internal complaint process or your local authority.

Contact Information for Legal Inquiries

For legal questions, compliance matters, or service-availability inquiries, contact our support team:

When you contact us, provide your account details and a clear description of your issue. Our team will respond within one to two business days (longer during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi). All communications are treated as confidential and used only to resolve your issue or improve our service.

We also maintain information on our Terms and Conditions and About us page. For gameplay questions or account support, visit our FAQ section. Our platform supports sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Eligibility to access specific game categories depends on your verified jurisdiction and account status.

This legal notice was last updated and is effective from its publication date. We may update it in future, and material changes will be notified via email or a prominent notice on the boku platform. Your continued use of boku after any update confirms your acceptance of the revised notice.

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