boku Account & Payment FAQ

We at boku restrict our services to jurisdictions where applicable law permits online casino and sportsbook operations. Our platform operates in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Access is not available everywhere; eligibility depends on your location and local legal status. You are responsible for verifying that access and use comply with the laws of your own jurisdiction before registering. If your jurisdiction's legal status changes or you relocate to an unsupported area, you must notify us immediately. Continued use from a restricted jurisdiction may result in account suspension.

To open an account on boku, you provide a username, email address, mobile phone number, and password. All information must be accurate and current. After account creation, we send a verification link to your email and an SMS code to your phone. Click the link and enter the code to confirm your account. Next, you complete Know Your Customer (KYC) verification by uploading a valid national ID, passport, or driver's licence; proof of address (utility bill or bank statement); and confirming your identity on video. KYC typically completes within one to two business days. You cannot deposit or access any games until verification is complete and your account is active.

Log into your boku account and navigate to your profile settings. There you can update your email, password, mobile phone number, and payment preferences. You can also enable or disable two-factor authentication (2FA) for added security. To pause activity on your account, contact our support team; we can temporarily suspend your account access while retaining your funds and account history. Suspension is typically processed within one business day. To reactivate, contact support again or log in with your credentials. For permanent account closure, submit a written request to [email protected]; we will close your account and arrange withdrawal of remaining funds within five to ten business days, subject to verification windows.

Yes. We at boku accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, go to your boku account Cashier, select Bank Transfer, and choose your bank. We provide you with a unique account number and reference code. Transfer the amount you wish to deposit to that account using your bank's app or branch. The deposit typically clears within one to three hours during business days; transfers made outside business hours or on holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) may take longer. Always include your reference code in the transfer description so we can match the payment to your account. If a deposit does not appear after four hours, check your bank's transaction history and contact support with your transfer receipt.

Our sportsbook covers major football leagues and tournaments, including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also list MotoGP and badminton markets. Each market displays available odds, match fixtures, live scores, and team statistics. Odds and fixture availability change as events approach and as odds are updated in real time. To view a market, go to Sportsbook on boku, select your sport, and browse available leagues or tournaments. You can also filter by date or competition. Place a bet by selecting an outcome, entering your stake, and confirming the transaction. Your bet slip shows your odds and potential payout before confirmation.

We at boku offer a weekly cashback mechanic based on your account tier and activity. Cashback is calculated on your net losses during the week (Monday to Sunday). To be eligible, your account must be verified and active, and you must have deposited at least once. Cashback rates vary by tier: lower tiers receive a base percentage, and higher tiers receive increased percentages. Cashback is credited automatically every Monday morning to your account balance. It is subject to a playthrough requirement before withdrawal; the requirement is stated in the promotion terms and displayed in your account Promotions section. Cashback does not accumulate if you do not meet the activity threshold; there is a minimum betting volume required to qualify. Check your Promotions page weekly to monitor your progress and see your cashback amount.

If a deposit via online payment, e-wallet, mobile banking, local payment, or online payment does not complete, the payment typically fails at the payment gateway and no funds are deducted from your account. Check your payment app's transaction history to confirm no charge occurred. If you see a charge but the deposit did not appear on boku, screenshot your payment receipt and contact support with your account username and the transaction date and time. Our team will investigate and reprocess or refund the payment within one to two business days. For bank transfers, if funds do not arrive after four hours, verify the account number and reference code were correct, then contact your bank to confirm the transfer was sent. Once confirmed by your bank, provide support with your bank receipt; we will manually credit your boku account. Withdrawals that fail or reverse are typically reissued within five to ten business days, subject to verification and our processing schedule.

Our support team is available during business hours (Monday to Friday, 9 AM to 6 PM Jakarta time) via in-app chat and email. We aim to respond to in-app chat messages within one to two hours during business hours. Email inquiries to [email protected] are typically answered within one to two business days. For urgent account security issues or payment disputes, email [email protected]; these queries may take up to three business days due to investigation requirements. Messages sent outside business hours or on holidays are queued and handled the next business day. Include your account username or email, a clear description of your issue, and any relevant dates or transaction IDs. Do not share your password or 2FA code with support; our team never requests these. For fastest resolution, provide as much detail as possible in your first message.